The Red Carpet Customer Service Training and Certification Program is designed to help employers teach the lessons of customer service for both internal and external customers in a way that doesn’t single one individual out. Our initial goal is to certify 3,000 people in customer service, raising the level of customer service in our community, one job seeker, one employee and one organization at a time.

The Red Carpet Customer Service Training and Certification Program is being presented in partnership with FloridaWorks, Santa Fe College CIED, Gainesville Area Chamber of Commerce and Innovation Gainesville with the focus on increasing customer service awareness and value to help employers reduce the cost of turnover due to poor employee performance as well as increase the value of soft skills in our community.

The world is watching!  We are growing companies and attracting others who are drawn to our community’s innovation and entrepreneurial spirit. Whether it’s the investor coming to visit a prospect or a company looking for a new home, we want them to have a celebrity experience in Gainesville.

This fun, interactive training and certification program is being taught in three-hour blocks and can be taught at SFC CIED or at your location. Learn how to make customers feel important by delivering consistent red carpet customer service. If you are in health care, education, management, hospitality, car repair, PR and Marketing, HR, banking and finance, retail, insurance, airline and travel, plumbing, roofing or trades, there are examples and information in this training for your business! Create bona fide buzz for you and your organization by giving everyone who walks through your doors — the Red Carpet Experience!

Please help us reach our community goal of 3,000 people certified in customer service! Become a program sponsor with customer service talent scout credentials and special training rates or signing up for training for your organization.

For more information, contact the Gainesville Area Chamber of Commerce at 352-334-7120.